Shipping policy

SHIPPING POLICY

Last updated: July 2026

Our Commitment

Every piece of Masonic Jewellery is crafted in the heart of Birmingham's historic Jewellery Quarter. We take great care in packaging and dispatching your order to ensure it arrives safely and in perfect condition.

United Kingdom

  • Royal Mail 2nd Class (Standard): 3–5 working days
  • Royal Mail Special Delivery (Guaranteed Next Day): Order by 1pm for next working day delivery
  • Free Standard Delivery on UK orders over [your threshold, e.g. £75]
  • Special Delivery charges apply at checkout based on order value

European Union (27 Countries)

  • Estimated delivery: 5–10 working days
  • Shipped via Royal Mail International Tracked or equivalent tracked service
  • Please note: Since Brexit, orders to EU countries may be subject to import duties, VAT, and customs fees upon arrival. These charges are the responsibility of the recipient and are not included in our prices or shipping costs.

United States & Canada

  • Estimated delivery: 7–14 working days
  • Shipped via Royal Mail International Tracked or DHL Express
  • Import duties and taxes may apply and are the responsibility of the recipient

Australia & New Zealand

  • Estimated delivery: 10–18 working days
  • Shipped via Royal Mail International Tracked or DHL Express
  • Import duties and taxes may apply and are the responsibility of the recipient

Hong Kong

  • Estimated delivery: 7–12 working days
  • Shipped via Royal Mail International Tracked or DHL Express

Rest of World

  • Estimated delivery: 10–21 working days
  • Shipped via DHL Express or FedEx for reliable tracked international delivery
  • Import duties, taxes, and customs clearance fees are the responsibility of the recipient

General Information

  • All orders are dispatched from Birmingham, UK, typically within 1–2 working days of payment confirmation
  • Bespoke and engraved orders may require additional production time — estimated lead times will be confirmed at the time of order
  • Tracking information will be emailed once your order has been dispatched
  • We are not responsible for delays caused by customs processing or circumstances beyond our control

Hallmarked & Certified

All applicable pieces are hallmarked at the Birmingham Assay Office, the world's largest hallmarking authority — your assurance of quality and authenticity.

Questions?

If you have any queries about your shipment, please contact us at [your email address] and we'll be happy to help.